Steve
Robins was a senior research analyst at
The Yankee Group
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back in the dot com bubble, Steve Robins worked at the Yankee Group as a
senior analyst, writing "first reports"
on new web applications and technologies. Steve founded a
long-running conference on corporate portals and he was widely quoted
for his work as well. Following are some of the reports Steve
authored:
Web-Based Customer
Service
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The emerging framework (single system)
for customer service
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Web-based customer interaction (e-mail, chat, etc)
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E-mail
response systems
Content Management &
Corporate Portals
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Corporate portals as a new type of user interface
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Pushing content to the edge of the network and closer to users
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Web
site content management
E-Commerce
XML
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XML
enables e-commerce
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Microsoft BizTalk
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